Strategic Investment for Service Levels and Human Capital in a State Department of Transportation: Human Capital and Service Levels

This guide presents resources that offer information on service levels, agency support functions, human resource management and human capital - assets that are often omitted from strategic planning.  Articles and papers that are available through open access link to the full-text, either with a direct link or as a PDF. Articles that are available through subscriptions held by the ODOT Library or the Oregon State Library were downloaded and attached as PDFs.  Items that are not available full-text can be acquired by the ODOT Library through interlibrary loan; these are indicated by a note after the title.  The links for these articles lead to the full abstract.  In all cases, hovering over the title gives an abbreviated abstract.

Search terms used include: human capital, strategic human capital, economic value addition, service-dominant logic, human resource development, intellectual capital, value on investment, return on value, intangible assets, human perspective.

This platform has been made available through the National Transportation Library and the Western Transportation Knowledge Network (WTKN).  The ODOT Library is a member of the WTKN and the National Transportation Knowledge Network (NTKN)