Program Quality Management Best Practices: Other Resources

This document from ISO introduces seven quality management principles; ISO 9001 standards are based on these seven QMPs.

Thesis. This study sought to examine the effect of Quality Management System (QMS) based on ISO 9001 and service delivery in the road sector, a case of Project Management and Engineering Consultants Limited (PROME) in Uganda.

This study model used questionnaires, interviews and observations. Technique analysis used was different and comparison tests on the quality management system before and after the application of ISO 9001:2008. Population of this study was the office of Institute of Road Engineering Agency for Research and Development of Ministry of Public Works and Housing Republic of Indonesia (IRE) by applying purposive sampling technique. The quality management system after ISO 9001:2008 in IRE has been well implemented, and there was a significant difference between the system of management control before and after the implementation of ISO 9001:2008. Would need to be requested.

The implementation of ISO 9001 quality management systems in 21 organizations was studied through semi-structured interviews with the respective quality managers. Can be downloaded.

Quality control and assurance methods involving reinforced concrete and steel structures are examined in this book. The total quality management system based on ISO 9001 standards is considered, and numerous international and industry building standards and codes are utilized. Would need to be requested.

This Standard from Austroads provides guidance to support the achievement of sustained success for any organization in a complex, demanding and ever-changing environment by a quality management approach. Maintains consistency with AS/NZS ISO 9001 but both standards could be used independently.

n support of the American Public Transportation Association’s (APTA) objective to continually improve and promote quality within the transit industry, this document aims to guide the user through the implementation of a service quality program or management system. The guidelines described in this handbook will enable transit management, the project team, stakeholders, and all others involved in the implementation, to develop a quality program that is consistent with (for guidance purposes only) the International Organization for Standardization (ISO) 9001 standard, and entirely focused on enhancing the customers’ perception of quality.

In the recent past, researchers and practitioners have been attempting to integrate various manufacturing managerial models. One of such endeavours has resulted in the conglomeration of Lean manufacturing and Six Sigma concepts under the title 'Lean Six Sigma'. Parallel to this endeavour, few researchers have integrated the Six Sigma concepts with ISO 9001 standard-based quality management system (QMS). However, there has been no significant effort made by the researchers to integrate Lean Six Sigma with ISO 9001 standard-based QMS. This research gap has been indicated and explored further by reporting a literature review in this paper. By conducting this literature review, the research investigations in the direction of drawing synergy out of Lean Six Sigma and ISO 9001 standard-based QMS have been drawn. A roadmap for implementing Lean Six Sigma through ISO 9001:2008 standard-based QMS has also been contributed in this paper. Would need to be requested.

The purpose of this thesis was to find out the shortcoming of quality management in construction projects of Third Chemical Engineering Construction Co. Ltd. (TCC), to help them strengthen the quality management system, and raise the overall level of quality management. The actual conditions being combined, and the quality standard of ISO 9001:2008 being used, a systematic analysis and summary were made for the quality management of
construction for the company.

This standard specifies requirements for quality management systems. The requirements are generic, i.e. applicable to organizations regardless of size, type, industry, product or service. A quality management system that meets the requirements of AS/NZS ISO 9001 can be used for internal application by organizations, for certification and for contractural purposes. It focuses on the quality management system's effectiveness in meeting customer requirements, and may be used to demonstrate the ability to meet customer requirements, prevent nonconformity and address customer satisfaction and quality improvement. Would need to be requested.

This paper presents a process-based quality management information framework to improve the productivity of the quality system (QS) process based on the new version of ISO 9000 approved in 2000. Would need to be requested.

This dissertation describes the development of a computer-based system in support of construction quality management. The system tasks are derived from the elements of the ISO 9001 standard and are designed to integrate with existing computer-aided project management functions.

Due to its ability to provide quality through effective management practices, Total Quality Management (TQM) has attracted significant attention in most academic discussions in recent times. This attention became necessary as a result of the overarching need to increase the quality of products being delivered within the Architecture, Engineering and Construction industry (AEC). Based on this knowledge, this study assessed TQM practices in construction project delivery in Gauteng, South Africa. Open access - paper can be downloaded.

The study sets out to examine the quality management practices of contractors in building project delivery in Nigeria. The research study is an organizational based study where top professionals from contracting firms in Lagos were the target respondents. Full-text.

A project quality assurance organization (QAO) assigns project quality responsibilities and relationships, both for design and construction. In the highway sector, all project quality roles and responsibilities have historically been assigned to the state highway agency (SHA), an accepted and well-understood industry practice. However, increasing use of alternative project delivery methods and reductions in SHA staffing are having an impact on traditional QAO practices. SHAs are increasingly selecting alternative QAOs, but they are making these selections in an ad hoc manner because of limited staff knowledge and experience, and a lack of guidance from the research community. Can be downloaded from ODOT computers.

Alternative project delivery methods and reductions in state highway agency staffing are changing project quality assurance organizations (QAO) or the assignment of project quality management roles and responsibilities in the industry. Although fundamental quality roles and responsibilities remain the same, the assignment of these roles and responsibilities is shifting away from agencies and is doing so in an ad hoc manner because of project time constraints and lack of research and guidance on the topic. Can be downloaded from ODOT computers.

Thesis. The aim of this study is to suggest an improved transportation process through introducing basic quality tools to control transportation process. The need for this is caused by the lack of specific quality checkpoints for the delivery in the current transportation process.

Design process and documentation is the means by which designs are produced in an efficient manner. This part of the Guide to Road Design describes a systematic approach to design and the typical requirements for quality of documentation and presentation. Report can be downloaded with account, or provided by the ODOT Library

Product quality constitutes a highly crucial component of product design, directly affecting consumer loyalty and company profitability. Historically, manufacturing enterprises have relied on the reactive approach of 'inspecting quality' into a product so it may 'conform' to design specifications. While this approach has its own advantages, its principal limitation lies in the manufacturers' implicit resignation to the fact that quality needs to be inspected since it cannot be built into product design at the design stage. However, there has been a gradual, yet definite transition from a reactive to a proactive strategy to managing quality by incorporating design techniques that do away with the largely unproductive inspection process. Would need to be requested.

As building projects get larger and more complex, clients are increasingly demanding higher standards for their delivery. Total quality management (TQM) has been recognized as a successful management philosophy in manufacturing and service industries. TQM can likewise be embraced in the construction industry to help raise quality and productivity. Two case studies of construction companies showed how TQM can be successfully implemented in the construction industry. Can be downloaded from ODOT computers

Part 5 includes "Quality in the Product Development Process" Hard copy available in the ODOT Library

This paper describes the quality management function as practiced in highway construction. This function is displayed as an interrelated system, which identifies the main quality activities. Documents and records used in these activities are also reviewed. A model for multilevel quality management involvement is defined, encompassing contractors, engineers, and managers. Would need to be requested.